Crash Repairs in Crowborough, East Grinstead and the South | Dealing with a Poor Repair

Come to our bodyshop in Tunbridge Wells and use Hillary’s Coachworks for crash repairs with confidence. We want you to be completely satisfied with the standard of our repair work because you have every right to expect your car to come back to you in perfect pre-crash condition. Your vehicle should look and drive exactly as it did prior to the accident, irrespective of how bad the level of damage was.

We achieve high standards on every job. This makes us a trusted choice for crash repairs with motorists from Crowborough, East Grinstead, Sevenoaks, Tonbridge and all surrounding locations across the South of England.

If you have used another repairer and feel unhappy with the completed work, what can you do about it? Take the time to read our latest blog post and explore your options.

Perform a Detailed Inspection

Take the time to look around your car before signing off any repairs and agreeing for your insurer to pay off the cost of the agreed work. Any bodyshop of repute will be happy for you to be as meticulous as you need to be. If your vehicle was involved in a particularly bad accident and needed to be realigned, take it for a short test drive as well.

After your car has undergone crash repairs, you should expect the wheels to be aligned, the steering should be normal and there shouldn’t be any unexpected or strange noises.

Talk to the Manager

Most bodyshops in Royal Tunbridge Wells and the surrounding Crowborough, East Grinstead, Sevenoaks and Tonbridge areas will want to help if you feel unhappy with their work. Point out defects to the manager and ask if they could perform another post-repair inspection in your presence, or in the company of a third party of your own choosing. The manager should give you reasonable options for correcting problems.

If you aren’t offered an acceptable resolution, refuse to sign the job off and contact your insurance company immediately.

Dealing with the Insurer

Insurance companies give approval to bodyshops based on the standards of their crash repairs. Most repairers won’t want to lose this approval and will rectify any issues willingly. If a suitable solution isn’t offered, explain the problem to your insurer in writing so you have a record of your complaint. Insurance companies take complaints seriously and will arrange for your car to be inspected by their own adjusters.

It is normally the case that a repairer will have to rectify substandard work if the insurer demands it. Use Hillary’s Coachworks and we’ll never let a complaint reach this stage.

The Motor Ombudsman

If you can’t reach an agreement with the bodyshop and insurer, you can take your complaint to the Motor Ombudsman. This is a dispute resolution body that oversees standards for new and used car sales, warranties, servicing, mechanical repairs and crash repairs. Motorists from Tunbridge Wells, Crowborough, East Grinstead, Sevenoaks and Tonbridge can have their case fairly reviewed by the UK’s first automotive ombudsman.

It is always helpful if the bodyshop you have chosen is signed up to follow one of the four required codes of practice.

Leave Reviews

Even if your case is eventually resolved, you might still feel unhappy with the way it was handled. It is always advisable to step back and to wait a while before writing a bad review. People often add comments to review websites while they still feel flustered and, over time, start to regret their choice. Be fair in your review and, if the bodyshop has tried to rectify the work, explain why you are still feeling unhappy.

Don’t let emotion get in the way. Involvement in an accident and having to see your car undergo crash repairs is hard enough without making rash statements you could later regret.

For crash repairs in Tunbridge Wells, Crowborough and the surrounding areas, call 01892 520500. We cover all locations in Kent and Southern England.